Information about your data, and our commitment to you

The WISE SERPENT GROUP respects and values your privacy and we are committed to protecting your personal information. This policy outlines how we may collect, use or distribute the data that you share with us when you visit our websites, www.wiseserpent.com,.co, wiseserpentfest.com, wiseserpentdream.com

This policy has been provided with users in mind, and your choices and rights are explained below. For reference, where we decide the purpose or means for the processing of the personal data that you provide via our website, we are in legal terms the “data controller”. As data controller, we will comply with all applicable data protection laws.

We sometimes employ other companies to perform business functions on our behalf, including but not limited to website development and maintenance, marketing, and ticket sales. These third party “data processors” will be provided access to the information we collect, if it is needed to perform their functions, but they may not use it for any other purposes, and they are obliged to ensure they handle personal data in accordance Australia’s Privacy legislative requirements.

We have tried to make this policy succinct and as easy to understand as possible. If you would like any further information or have any questions about our policies and procedures, please contact us with the details listed at the bottom of this page.

What kind of information WISE SERPENT collects

We collect, process and store personal information about you when you buy tickets, when you contact us, use our website, use our mobile apps, or interact with us on social media platforms including, but not limited to, Facebook, Instagram, Twitter and Spotify.

This information may include your name, email address, telephone number(s), payment information, IP address, or location. We may also collect information about the browser you’re using, what directed you to our website, and what you did or didn’t use our website for.

Why does WISE SERPENT store my data?

Among other things, collecting and using your information helps us contact you about the products and services we offer. We can use this information to determine what you might be interested in, and make sure our messages and website are relevant to you. It means we can tell you about the artists we program and we can notify you of any updates or changes to our event. We might also use your information to respond to enquiries, process payment for tickets, to stay in touch or to tell you about work and volunteer opportunities at WISE SERPENT. This data processing is critical to the operation of our business and we collate this information in the pursuit of legitimate business interests of improving the experience and information we provide to customers.

We may legally process the personal information that we collect on the basis that we have a legitimate interest and / or in the performance of a contract:

• To provide you with information about the products and services that we offer;

• To perform our contract for sales of our products and services;

• To create and maintain your own account with us;

• To inform you about the work we do;

• To respond to your enquiries;

• To manage risk or prevent other illegal or prohibited activities;

• To resolve issues or fix problems on the website.

How does WISE SERPENT use my data?

It is important that you understand how we use your data and the legislation around it. We collect, collate and use your personal information in order to:

1. Fulfil our obligation to customers through purchases; so that we can prepare your order, process payment and provide you with customer support.

2. Stay up to date and relevant in our business interests: to help us improve and customise our products and services, for our marketing purposes, to conduct research and analysis of consumer behaviour and to send you customer service emails including booking confirmations and event reminders.

3. Detect and prevent unlawful behaviour: to ensure tickets remain in the hands of real fans rather than ticket scalpers, to prevent misuse of intellectual property, fraud, or other crimes.

Who is my personal information shared with?

We do not sell, rent or trade your information with third-parties. Your information is kept confidential and is collected by a secure database.

We may disclose your information to our personnel (including personnel at WISE SERPENT) and to third-party suppliers or subcontractors (including our independent consultants, data analytics providers and cloud-based data processing and hosting providers).

If we do share your information, we will only do insofar as it is reasonably necessary for the purposes set out in this privacy policy, and provided that the recipients do not make independent use of the information and have agreed to adhere to the rules set out in this privacy policy.

We will not disclose personal information to a third party for a purpose that is not the purpose of collection unless:

• you would reasonably expect the agency to disclose the information for a secondary purpose which is directly related to the primary purpose of collection;

• you have expressly consented to the disclosure;

• we believe that the disclosure is necessary to prevent or lessen a serious threat to the life, health or safety of the record-subject or of some other person;

• the disclosure is required or authorised by or under law;

If we do share your information with these third-parties, we will only share information that is necessary for the purposes set out in this privacy policy. Access to your information is restricted to persons who need it to provide benefits or services to you.

If required by law to disclose information, WOMADelaide will comply as appropriate.

Where is my personal data stored?

Our servers are based in SA, Australia and the information that we collect from you will be stored on local and/or international servers. We may transfer your information (as necessary – see ‘who is my personal data shared with?’) with third-party service providers who could be located outside of Australia or operate from multiple locations internationally.

What are my rights and choices?

You have rights over how your personal information is stored, processed and used. Among other things, you can choose whether to receive marketing from us and opt out of any of our mailing lists. You have the right to access the data we have about you and you can request that your information be erased or restricted from further use or amend and update any information you’ve provided. You will be asked to verify your identity before we will disclose or modify the personal information. We take steps to ensure that every single one of our customer’s information is completely protected and securely deleted when no longer in use.

How does WISE SERPENT protect my data?

We have security measures in place to protect your information. These measures will differ depending on the way you interact with us online and what information you’ve given us. We only keep your information for as long as required to provide you with services you request, the purposes outlined in this privacy policy and for legal purposes in which we need to store data.

We often use 3rd party services to complete transactions (2022).

Links to other sources from the WOMADelaide website

Our website may contain links to third-party websites that we deem of relevance to our audience.

These include links to social media, our ticketing platform, sponsors, supporters, other festivals and events or artist videos and content.

As third-party websites operate independently from WISE SERPENT, we do not accept liability or responsibility for the privacy policy of any external site or resource.

We cannot verify policies of external businesses, and so we advise that you review respective privacy policies for all external sites to ensure they maintain your confidentiality.

WISE SERPENT ticket purchases are processed by an external ticketing provider and customers should be familiar with the relevant privacy policy of the provider. Currently the WISE SERPENT ticketing provider is trybooking.com

Use of Cookies

So that we are able to improve your experience on our website, we may use cookies to record and hold information and track your internet browser’s behaviour.

Cookies are small text files that are placed on your computer to customise your experience on our website. Cookies enable certain website functions, such as remembering your settings and preferences, and they only collect the necessary information for this purpose.

We use technology like cookies to help us understand how you use our website. We then may use this information to collate data based on consumers activity, such as using IP address locations to paint a picture of where our biggest audiences lie and how many attendees of our event may be coming from interstate or overseas.

You can refuse the use of cookies by selecting the appropriate settings on your browser, however you may be unable to utilise all aspects of our website.

We also utilise cookies from third-parties when you visit our website or use our app. We use cookies provided by services such as Google and Facebook, where both analytics platforms gather information about website use by means of cookies which collect this data anonymously.

By using our website, you consent to the processing of data about you by Google in the manner described in Google’s Privacy Policy and Facebook’s Privacy Policy, and for the purposes set out above.

Changes to the WISE SERPENT Privacy Policy

This page has been updated in accordance with the Australian Government’s Information Privacy Policy Principles Instruction. If these documents or legislation in regard to online privacy and data sharing are updated, we may update our privacy policy accordingly. We advise that you regularly check this policy document for updates.

Contact Us

If you would like to discuss any privacy related issues, please contact us

By email to: info@wiseserpent.com